Privacy Policy
Last updated: May 2026
Information We Collect
We collect information that you provide directly and information generated through your use of our platform:
| Data Type | What We Collect |
|---|---|
| Account Information | Name, email address, phone number |
| Delivery Information | Shipping addresses, pincode, city, state |
| Order Data | Order history, preferences, wishlist items |
| Payment Information | Processed securely via Paytm (we do not store card details) |
| Usage Data | Pages visited, search queries, device information |
How We Use Your Information
- Process and deliver your orders accurately
- Send order updates, shipping notifications, and delivery confirmations
- Improve our platform, search results, and product recommendations
- Prevent fraud, abuse, and unauthorized access
- Provide customer support and resolve disputes
- Comply with legal obligations
What We Share
With Merchants
We share your delivery address and name with merchants solely for the purpose of shipping your orders. Merchants do not receive your email or phone number unless required for delivery coordination.
With Payment Processors
Payment information is shared with Paytm payment gateway for transaction processing. All payment data is handled by PCI-DSS compliant processors.
What We Never Do
- We never sell your personal data to third parties
- We never share your data for advertising purposes
- We never provide your information to data brokers
Data Security
We implement industry-standard security measures to protect your data:
- Passwords: Hashed using bcrypt with salt rounds
- API Communication: Encrypted via HTTPS/TLS
- Payment Data: Handled exclusively by PCI-DSS compliant payment gateways
- Access Control: Role-based access with JWT authentication
- Data Storage: Encrypted at rest on secure servers
Your Rights
You have the following rights regarding your personal data:
- Access: View your data through Account Settings
- Correction: Update your information at any time
- Deletion: Request account deletion by contacting support
- Portability: Request a copy of your data
- Opt-out: Unsubscribe from marketing emails at any time
Cookies & Local Storage
We use browser localStorage for:
- Session management (authentication tokens)
- Shopping cart persistence
- User preferences and settings
We do not use third-party tracking cookies, advertising pixels, or analytics trackers that share data with external parties.
Data Retention
We retain your data for as long as your account is active. Order history is retained for 5 years for legal and tax compliance. After account deletion, personal data is removed within 30 days, except where retention is required by law.
Children's Privacy
Rhesia is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the data immediately.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this page regularly.
Contact Us
For privacy-related questions or to exercise your data rights, contact us at [email protected].
Rhesia Private Limited
India